/PRNewswire/ - Choice Hotels International, Inc. (NYSE: ), one of the world's leading hotel companies, honored the Comfort Suites with the highly coveted Hotel of the Year Award at Choice Hotels' 61st Annual Convention in . The prestigious award recognizes honorees for outstanding customer service, operational superiority and guest satisfaction.
"What makes this award so special is the fact that all Hotel of the Year winners are selected by their peers, " said Anne Smith, vice president of brand strategy for Choice Hotels International. "That means other hotel owners – who are also experts in the business – agree that this organization goes 'above and beyond' with its exceptional service, operational excellence and guest satisfaction."
A frequent Choice Hotels annual Platinum Award winner and four-time Hotel of the Year finalist, Owner and General Manager Kent Miller believes the hotel's recent top-to-bottom interior renovation coupled with his staff's proven track record of outstanding guest satisfaction were critical factors in coming away with the top honor this year.
"We are proud of the high level of customer service we have been able to achieve and maintain year after year. We have amazing guests, and our staff takes great pride in meeting and exceeding their service needs each and every day, " said Miller.
Situated in the heart of Amish country, the 69-room all-suite hotel provides a warm, friendly and comfortable stay while offering an intimate look into a unique slice of Americana. The Comfort Suites is located near area attractions including the Amish & Mennonite Heritage Center; the Sols in largest arts and crafts mall; local hardwood Amish furniture shops; numerous cheese houses and wineries; and local livestock and produce auctions.
Guests can enjoy the beauty and character of their surroundings from the expansive front porch of the hotel, filled most nights with guests relaxing and visiting. Oversized rooms, an indoor heated salt-water pool and a large breakfast room featuring the Comfort Suites brand's complimentary signature hot breakfast, free Wi-Fi, a fitness center and business center, are just some of the many amenities the hotel offers.
The hotel's dedicated staff and ownership are deeply committed to providing their guests an unmatched experience and unique access to the charm and culture of the area by integrating their property into the surrounding community. All guest room furnishings are made by local Amish craftsmen, and partnerships established with local businesses enable guests to receive discounts to local attractions; hotel staff assistance with tour planning and itineraries; and access to local in-home Amish dinners. "We are locally owned and operated and very active in the community, allowing us to constantly upgrade our guests' experience, " said Assistant Manager Jennifer Rangel.
Choice Hotels International's Hotel of the Year Award winners are selected by the Choice Hotels Owners Council and are presented to properties that demonstrate lodging excellence and offer guest experiences that set the standard for the industry. Nominees are all ranked at the top of hotels within their brand.
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